Kasargod,Kannur, Calicut, Malappuram,Palakkad, Tri
3 Years
₹ - ₹
Alappuzha, Kottayam, Ernakulam, Thrissur, Palakkad, Malappuram, Kozhikode, Kannur, Kasaragod
Description:
ob Summary
We are looking for a dedicated and technically skilled Customer Service Engineer (Civil) to handle customer support, site inspections, installation coordination, and after-sales service for steel doors and windows products. The candidate will ensure customer satisfaction by providing timely technical assistance and resolving service-related issues efficiently.
Key Responsibilities
Visit customer sites for inspection, measurement verification, installation support, and service activities.
Coordinate with installation teams, contractors, fabricators, and customers for smooth project execution.
Handle customer complaints and provide effective technical solutions related to steel doors and windows.
Monitor installation quality and ensure work is completed as per company standards.
Provide technical guidance to customers regarding product usage, maintenance, and safety.
Prepare service reports, site visit reports, and customer feedback documentation.
Coordinate with production and sales departments for service-related requirements.
Ensure timely completion of rectification and maintenance work.
Support project execution and after-sales service activities.
Maintain strong customer relationships and ensure high customer satisfaction.
Follow company safety procedures and quality standards during site activities.
Job Location -Kasargod,Kannur, Calicut, Malappuram,Palakkad, Trichur, Ernakulam, Kottayam and Alappuzha
Qualification -Diploma / B.Tech / BE in Civil Engineering or related field.
Experience
1 to 3 years of experience in customer service, site supervision, installation, or project coordination in steel, construction, fabrication, doors & windows, or related industries.
Salary - As Per Industry Standard
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